Essential skills: It is critical that the candidate demonstrate the ability to: Deal with unexpected (and sometimes inappropriate) reactions and input from participants Regulate strong emotions in self and clients Demonstrate self-awareness including knowing own goals, beliefs, values, motivators and rules Apply reflective, conceptual, organised and empathic styles of thinking when dealing with a range of issues and circumstances Assist clients to develop their intrapersonal and interpersonal skills and awareness Assist clients to explore their emotions and develop a greater understanding of these in a positive, constructive and safe way Assist clients to identify emotional responses which could be detrimental and/or unsafe to self, others and/or relationships Assist clients to develop strategies to regulate their emotions In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include the ability to: Model effective, respectful and inclusive communication skills including listening, empathic responding, paraphrasing, summarising, questioning, body language, models of conflict resolution, assertiveness, tact and sensitivity Give and receive critical and constructive feedback in a sensitive way Work as part of a team, including multi-disciplinary professional groups Deal with conflict in an open, assertive and appropriate manner Be aware and responsive to diverse groups of people who may challenge practitioner's values and beliefs Work inclusively with the whole client, considering the full range of possible influences in their lives including: personality, culture, language, religion, age, gender, family of origin, education levels, learning abilities, economic situation, social context, health, disabilities and issues the interplay and dynamics of each of the above ability to respond respectfully to the whole person demonstrating inclusive practice through competently valuing each and every person as a whole unique individual |